Gaya APA

Barlow, Janelle, Stewart, Paul. (2004). Branded customer service: the new competitive edge (1st ed). San Francisco: Berret Koehler.

Gaya Chicago

Barlow, Janelle, Stewart, Paul. Branded customer service: the new competitive edge. 1st ed San Francisco: Berret Koehler, 2004. BUKU.

Gaya MLA

Barlow, Janelle, Stewart, Paul. Branded customer service: the new competitive edge. 1st ed San Francisco: Berret Koehler, 2004. BUKU.

Gaya Turabian

Barlow, Janelle, Stewart, Paul. Branded customer service: the new competitive edge. 1st ed San Francisco: Berret Koehler, 2004. BUKU.