APA Style

Milakovich, Michael E.. (1995). Improving service quality: achieving high performance In the public and private sectors . Florida: Lucie Press.

Chicago Style

Milakovich, Michael E.. Improving service quality: achieving high performance In the public and private sectors. Florida: Lucie Press, 1995. BUKU.

MLA Style

Milakovich, Michael E.. Improving service quality: achieving high performance In the public and private sectors. Florida: Lucie Press, 1995. BUKU.

Turabian Style

Milakovich, Michael E.. Improving service quality: achieving high performance In the public and private sectors. Florida: Lucie Press, 1995. BUKU.