APA Style
Bitner, Mary Jo, Gremier, Dwayne D, Zeithami, Valarie A. (2009).
Service Marketing : integrating customer focus across the firm (5 Ed.).
Boston:
McGraw Hill.
Chicago Style
Bitner, Mary Jo, Gremier, Dwayne D, Zeithami, Valarie A.
Service Marketing : integrating customer focus across the firm.
5 Ed.
Boston:
McGraw Hill,
2009.
BUKU.
MLA Style
Bitner, Mary Jo, Gremier, Dwayne D, Zeithami, Valarie A.
Service Marketing : integrating customer focus across the firm.
5 Ed.
Boston:
McGraw Hill,
2009.
BUKU.
Turabian Style
Bitner, Mary Jo, Gremier, Dwayne D, Zeithami, Valarie A.
Service Marketing : integrating customer focus across the firm.
5 Ed.
Boston:
McGraw Hill,
2009.
BUKU.